1. Eligibility for Returns

Return eligibility depends on the product condition:

• Returnable within 30 days of delivery.

• Must be unused, unopened, and in original packaging.

• A valid reason for return (e.g., wrong item, damaged, or defective) is required.

2. Non-Returnable Items

• Items marked as “Sale”

• Products damaged due to misuse or incorrect handling

3. How to Request a Return

• Log in to your account

• Go to Orders > Request Return

• Upload clear images/videos if the item is defective or incorrect

• Our support team will review the request within 1–2 business days

4. Refund Process

• Refunds are issued after item inspection and approval

• Refunds may be processed:

  • As a wallet credit on DawerOnline

  • To the original payment method (for prepaid orders)

• Shipping fees are not refunded unless the return is due to our error

5. Return Shipping

• In most cases, the customer covers return shipping

• If the item was defective or incorrect, DawerOnline or the seller will cover the cost